Shipping and Returns
Welcome to our Shipping and Returns Policy! We know that a seamless shopping experience is essential to our customers, and that includes hassle-free shipping and a straightforward returns process. In this section, we outline the details of how we handle shipping, delivery times, and the steps you need to take if you ever need to return a product. Our goal is to provide you with all the information you need to make informed decisions and ensure your satisfaction with every purchase. If you have any questions or need further assistance, please don't hesitate to contact our dedicated support team. Happy shopping!
SHIPPING, PROCESSING & IMPORTANT INFO
Currently 3-7 days (SOMETIMES NEXT DAY)
"PRESS -ON TO GO NAILS WITH 24 IN A BOX ARE SOLD AS IS ALONG WITH CUSTOM BOXES"
Sale items (if applicable)
Unfortunately, sale items cannot be refunded.
(FOR CUSTOM NAIL ORDERS)
I take great care in designing & creating your set by hand. While your set may take only a few hours to make, I have several orders in process. Your set will be created in the order it was received, and can usually take 1-2weeks before shipping (EXCLUDING weekends and holidays.) Orders placed after 4 P.M. Pacific Standard Time will be received in my studio the following business day. More info here. Some sets ,may take longer, orders with MULTIPLE SETS may require more prep time due to the scale. I have rush options available for purchase in limited stock, if you need your order processed quicker. Rush is offered in a limited quantity, and may not always be available
** shipping times subject to change
DISCLAIMER & RETURNS
I do my best editing photos to reflect what your nails will look like. Though, please understand screens and lighting can affect to the way you see the colors pictured...so ACTUAL COLORS MAY VARY. All items are hand crafted, and as such may have slight variations or imperfections (ie. fibers, glitter or air bubbles.)
All kits are custom made to order, for this reason, and for reasons of hygiene, I cannot exchange or return nail products. Please carefully review your selections when placing orders.
**Shape/sizes are not all universal. our size chart is a general guideline - though long stiletto and long coffin may fit slightly more narrow as a result of their shape. Ensure your fit before placing your order; we offer many ways to get your perfect size. Misfits can not be exchanged/refunded.
Cancelations will be reviewed on a case by case situation- though generally speaking, there are no refunds, exchanges, or cancelations.
Read more in policies
IMPORTANT SHIPPING INFO
Orders will be shipped to the address on file. Shipping fee structure and delivery times are dictated by USPS. Please allow the stated number of days for delivery, after production time. Verify with USPS projected delivery prior to completing purchase transaction.
When your order is preparing to ship, you will receive a shipping notification with a tracking number.
**All First Class packages are tracked, however ONLY PRIORITY PACKAGES ARE INSURED up to $100. Item shipped with free shipping are shipped via first class, clients should purchase upgrade for priority to insure packages if insured. rarely does USPS lose or damage packages, but it is recommended that you purchase Priority shipping to insure your items, with the additional perk of expedited shipping. Once packages are dropped at Post Office, they are tracked but out of my hands...for this reason I cannot be responsible for lost, damaged, misdelivered or stolen parcels. I WILL do my best to assist you in locating mis-delivered items but cannot guarantee replacement unless items are shipped via Priority and insured to their full value. It is the buyers responsibility to contact their local post office for assistance in locating package. All tracking is provided by store email. Returned packages (due to incorrect address info or taxes owed) will be reshipped at buyers expense. I can only hold packages for 30 days awaiting reship payment, after that, your order will be closed.
Please contact me with any questions regarding USPS services